PETALING JAYA: AirAsia will stop flying its Kota Kinabalu-Clark route from Feb 1 next year.
In a statement, the low-cost carrier said the seven-times weekly flight would be withdrawn due to commercial reasons.
“The route suspension is for the group to realign its business plan and strengthen its operations to focus on markets where it can build a leadership position next year,” it said.
Affected customers who have made bookings for flights after the date, it said, would be contacted by AirAsia's customer service personnel to inform them about the suspension and to offer alternatives.
Those affected can either move their flights to an earlier date to or from Kota Kinabalu or Clark in Philippines with no extra charge subject to availability or will be offered a credit shell for the value paid with a validity of three months.
Otherwise, customers can opt for a full refund on their payments.
For further enquiries on the route suspension, customers can tweet AirAsia at twitter.com/AskAirAsia.